We offer our rings in ring sizes 4-9 US for no extra charge.
For sizes above ring size 9 US please contact us and we will get back to you with a quote.
The simplest way to find her ring size is to ask her friends or family. Her mother, sister or best friends usually know this type of information.
Custom and personalized orders
Feel free to request a custom order from us and have something made just for you. We will be glad to assist you designing the ring of your dreams. We put a lot of efforts in the design process of a custom-made piece. First, we do a sketch and then we turn it into a 3d mock-up. After your confirmation, we are starting the production of the real piece. Such a process can take more than three weeks and a lot of resources on our side so please take it in mind when you are starting such a process with us.
Do you offer payment plans, financing or Discount Coupons?
Yes. In an effort to make your purchase as easy as possible on your wallet we will do my best to assist you. This plan will divide your purchase into 3 equal payments through PayPal, interest free. The payments must be completed within the 45 days from the day you paid the 1st payment. When item is paid in full, after the last payment, we will start producing your ring.
What are your payment options?
Camellia Jewelry offer several payment options for our customers. Among those are PayPal, wire transfer as well as all major credit cards via PayPal.
We accept Visa, MasterCard, American Express, and Discover via PayPal only.
Do you offer a warranty on your rings?
Yes, we do.
We offer 180 days warranty on each piece of jewelry in our shop.
We can tell you out of our experience that we are helping our customers even beyond those 180 days.
When you are buying a ring from us you can be sure that there is always someone that will be glad to assist and help you. A customer service is something that is very important for us. With Camellia Jewelry you can shop with a full confidence. Please note that maintenance, repair, sizing or other service performed by someone other than us will void your Manufacturer Warranty.
Do you offer Refunds and Exchanges?
Yes, we do.
We offer a 30-day return policy so our customers can purchase with confidence knowing they will have enough time to return goods if they are not completely satisfied. If for any reason you are not satisfied with your purchase, you can return the item for a refund or for an exchange. In any case of a return or an exchange we charge 15% of the total price you’ve paid to cover the shipping, handling and production expenses. In case the product came to you defective or damaged we will not charge the 15% shipping, handling and production fee. In such a case, you will get a full refund as soon as the product is returned to us. We can’t accept returns for Custom or personalized orders unless they arrive damaged or defective.
How long before I get my ring?
We will need 10-12 business days to produce most of our rings and make them ready for shipping, our rings are handmade to order. Custom orders or changes are requiring more time to handle therefore please add another 8-10 business days to the handling time. If you need the ring sooner, please contact us BEFORE purchase about doing a rush order. The shipping is very fast and fully insured. We ship with Brinks & Fedex which makes the shipment very secure. The delivery time usually takes 2-4 business days to the USA and about 3-4 days to the rest of the world. If a transaction is cancelled after three days from the day it was ordered, we have the right to deduct from the amount of the proceeds a cancellation fee of up to 15% of the price paid.
Free Insured Worldwide shipping
The shipping we are offering is very fast and fully insured. We ship with Brinks & FedEx which makes the shipment very secure. The delivery time usually takes 2-4 business days to the USA and about 3-4 days to the rest of the world.
Do you sell real natural diamonds or gemstones?
Sure, we do. We also sell Lab Grown Diamonds (LGD), which are identical to natural diamonds.
Each ring can be done with a natural or LGD diamond, or gemstone instead. Please contact us to get a quote.
International Customs Fees and Taxes for Non- U.S Buyers
According to our experience, there are customs fees needed to be paid for jewelry being shipping other countries beside USA. The responsibility for customs and taxes is on the buyer. It’s important you will be aware of this tax, so you don’t be ‘surprise’ later when the ring arrives. The amount of the fees is something we have no control on, you can get more info about its rate by calling your nearest FedEx facility. Local buyers from Israel are committed to pay 17% VAT for each purchase.
Do you provide an appraisal/certificate of authenticity with every ring?
Yes. We provide our In-House professional Certificate of Authenticity/Appraisal with every jewel we sell.
This report includes a full description of the jewel (stating the quality of the materials, grades etc.) including its picture and the retail replacement value for the insurance company. You will get it together with the ring inside the package.
What guarantee can you provide? I’m concerned to shop online.
We totally understand your thoughts and concerns and of course when it comes to such an expensive item.
Camellia is a very strong and reliable brand in jewelry. We specialize in designing and selling unique engagement rings. All our designs are original and can not be found anywhere else. Camellia is characterized by its high accuracy and the ability to manufacture engagement rings of a special character and shade that have never been seen. All the rings are hand made by professionals of the highest quality and undergo quality control before they are sent for shipment.
Let us give you a small friendly tip. The best way to check about an online seller is to read the customers reviews. If you know someone who’s used the site before, and had a good experience, that’s a promising sign. We invite you to read some of our recent shop reviews:
Etsy shop Camellia Jewelry:
Etsy shop Ayala by Camellia Jewelry:
We offer 180 days warranty on each piece of jewelry in our shop. We can tell you out of our experience that we are helping our customers even beyond those 180 days. You came to the right place.You can purchase a ring from us with a full confidence, knowing you will get the best product together with the best customer service, this is a guarantee. If you have any other questions please feel free to ask us.