Frequently Asked Questions

Camellia Jewelry offers a convenient and unique alternative in the products we produce compared to other companies. Additionally, we provide the possibility of modifying the existing design of the rings that customers like.

You can also bring us personal designs, and we will create them for you on a personalized order.

As our rings are made to order we basically don’t hold a stock of rings.

Each ring is tailor-made according to the customer’s needs. We are a U.S. company registered in Wilmington City in Delaware.

Camellia also has a branch in New York that provides full jewelry services. Most of the production is carried out in Israel and 95% of our customers are located in the United States.

We operate as a U.S.-based company with a service branch in New York, offering jewelry services such as sizing and repairs. While we don’t have a physical storefront, our online platform facilitates seamless interactions. The majority of our production takes place in Israel, and it’s worth noting that 95% of our clientele is based in the United States. This extensive experience allows us to cater effectively to the preferences and needs of the U.S. market.

Certainly, every ring is crafted based on the specific order received from the customer. We do not pre-make any orders; each piece is created upon request.

Absolutely! We have a highly experienced gemologist named Peleg, who has been a crucial part of our company for many years. Peleg is not only a gemologist but also one of the company’s owners, playing an integral role in our work and production processes.

Yes. The setting can be purchased separately.

If the desired setting is not available in the website store, you can get in touch with our sales staff to create a custom setting based on the customer’s specifications.

Camellia Jewelry is providing 14K white gold, 14K rose gold, and 14K yellow gold as standard options for most styles. Additionally, we offer the choice of 18K white gold, 18K yellow gold, and 18K rose gold.

Yes! If you’re interested in viewing our rings from different angles or would like to see multiple rings together, we can provide additional images. Feel free to reach out to us at +1 646-693-8692, and we’ll be happy to assist you.

Absolutely. If there is a product that can be paired with the one you’ve already selected to form a set, our sales team will ensure you are directed to the appropriate product. In the event that such a product doesn’t currently exist, you have the option to request the production of a compatible item to create a set.

Absolutely! Rest assured, you will receive a certificate for your natural diamond, and this certificate will be provided by the International Gemological Laboratories (IGL).

In diamonds, “cut” refers to the quality of shaping, faceting, and finishing, impacting brilliance and visual appeal. Grades range from Excellent to Poor based on proportions and symmetry.

In diamonds, “color” indicates the presence of tint or hue on a scale from D (colorless) to Z (light yellow or brown). Less color generally enhances a diamond’s value.

In diamonds, “clarity” assesses the presence of imperfections, graded on a scale from Flawless to Included. Higher clarity levels signify fewer and less noticeable imperfections, impacting a diamond’s rarity and value.

Camellia Jewelry provides an extensive selection of diamonds and gemstones, encompassing various types from natural diamonds to gemstones like rubies, emeralds and more.

If a specific diamond or gemstone is not available on the website, customers can reach out to our sales staff to initiate a special order.

Certainly, Camellia Jewelry presents a diverse range of color-enhanced diamonds, including options like blue diamonds, black diamonds, pink diamonds, and more.

Camellia Jewelry presents a broad array of exquisite lab-grown diamonds, sharing identical physical, optical, and chemical traits with our natural diamonds.

Lab-grown diamonds and natural diamonds share identical optical and chemical compositions. They exhibit the same sparkle, with the primary distinction lying in their origin.

Indeed, lab-grown diamonds possess identical physical, chemical, and optical attributes to natural diamonds, including the same fire, scintillation, and sparkle. They are authentic diamonds. Lab-grown diamonds are exceptionally challenging to distinguish from natural diamonds without the aid of specialized equipment or expertise; they appear virtually indistinguishable to the naked eye.

Scientists commence the diamond creation process by utilizing a diamond seed—a minute sliver of chemicals. They then expose it to controlled temperatures and pressures, replicating the conditions conducive to natural diamond formation beneath the Earth’s surface. The growth is facilitated with the assistance of a carbon coating, fostering the crystallization of the diamond as it evolves.

There is no inherent difference in quality; both lab-grown and natural diamonds are available in a spectrum of qualities. For instance, while one diamond may excel in color, another may stand out in clarity – these attributes are not tied to the diamond’s origin.

At Camellia Jewelry, we prioritize the excellence of our craftsmanship and the quality of our jewelry. Each piece undergoes meticulous inspection before shipment, ensuring it adheres to our rigorous standards. We take pride in offering a lifetime warranty, a testament to our unwavering commitment to you, our esteemed customer. This warranty comprehensively covers all our jewelry pieces, safeguarding against any manufacturing defects.

If you happen to identify any damage attributable to manufacturing, we encourage you to promptly contact us. Our dedicated team will thoroughly assess your piece and address any concerns. It’s important to note that repairs not covered by the lifetime warranty will be subject to a price quote for your approval. We emphasize that any repair or service performed by a jeweler other than Camellia Jewelry will void the warranty unless expressly confirmed or offered by Camellia Jewelry.

While we strive for enduring durability, our manufacturing warranty does not extend to cover normal wear and tear, loss of gemstones, or damages resulting from accidental impacts. Prolonged exposure to chlorine chemicals, household cleaners, and similar substances, as well as extended or imprudent usage, may void the warranty due to resulting damages.

We are committed to ensuring your satisfaction with our jewelry and value the trust you place in us. For any inquiries or further assistance, please feel free to contact us. Thank you for choosing Camellia Jewelry, where each piece exemplifies our dedication to exceptional craftsmanship and customer satisfaction.

*Lifetime policy is valid from August 23.

Of course you can.
You can purchase everything from engagement rings to loose diamonds using our secured checkout.

If you require help in placing your order, we offer virtual appointments with one of our specialists without charge.

Also feel free to contact us at +1 646-693-8692 .

At the moment, Affirm is exclusively available on our website. When you schedule an appointment, we can aid you in completing your purchase and guide you through the Affirm application procedure.

Your package will be delivered in discreet packaging, concealing its contents. For orders within the country, Camellia Jewelry won’t be referenced on the package. We also provide the option to have your order shipped to your workplace, a designated FedEx location for convenient pickup, or any specified location of your choice. Feel free to inform us of any special requirements to ensure the secrecy of your Camellia Jewelry order.

May I ask for a refund in case that I’m not 100% satisfied with my purchase?

Certainly, we do. We furnish an in-house professional Certificate of Authenticity/Appraisal with each jewel we offer. This report encompasses a comprehensive description of the jewel, specifying the quality of materials, grades, etc., accompanied by an image and the retail replacement value for insurance purposes. This certificate will be included along with the ring in the package you receive.

For U.S Buyers:
According to the Trading Agreement between USA and Israel, there aren’t any import taxes or other fees for U.S citizens unless you are from one of the following states:

• Washington
• Pennsylvania
• Oklahoma
• Minnesota
• Connecticut
• South Carolina
• Iowa
• South Dakota
• New Jersey
• District of Columbia
• Idaho
• Nebraska
• New York
• Alabama
• Arkansas
• Kentucky
• New Mexico
• Rhode Island
• Vermont
• Virginia
• West Virginia
• Wyoming
• Indiana
• Ohio
• Arizona
• California
• Colorado
• Maine
• Maryland
• Massachusetts
• Nevada
• North Dakota
• Texas
• Utah
• Wisconsin
• Hawaii,
• Illinois,
• Michigan,
• North Carolina

Any of these states above is collecting a Sales tax for any online purchase. You can get more info about this Sales Tax with your local FedEx facility.

For Non U.S Buyers:
According to our past experience, there are customs fees needed to be paid for jewelry being shipping other countries beside USA.
The responsibility for customs and taxes is on the buyer. It’s important you will be aware of this tax so you don’t be ‘surprise’ later on when the ring arrives. The amount of the fees is something we have no control on, you can get more info about its rate by calling your nearest Fedex facility. Local buyers from Israel are committed to pay %17 VAT for each purchase.

Camellia Jewelry offers swift and complimentary shipping to all destinations, irrespective of the order amount.

We offer our rings in ring sizes 3.5-9.5 US for women’s and 6-12.5 US for men’s, no extra charge.

For more rings size please contact us.

Don’t know your finger size? please contact us and we’ll send you a sizer kit to your home.

The Free Resize Policy remains valid for a duration of 180 days starting from the date of product receipt.

Within this timeframe, customers are eligible for a single complimentary size replacement in the event of sizing issues with their purchased products.

Our professional jewelry designers will take your ideas, sketches and images and work together with you to create a design concept. As a custom jeweler, we allow you a much higher degree of freedom to craft a truly unique handmade piece. We welcome you to discuss design ideas, options, budget, with our jewelry consultant – your custom experience is starting now.