Frequently Asked Questions

Camellia Jewelry offers a convenient and unique alternative in the products we produce compared to other companies. Additionally, we provide the possibility of modifying the existing design of the rings that customers like.

You can also bring us personal designs, and we will create them for you on a personalized order.

As our rings are made to order we basically don’t hold a stock of rings.

Each ring is tailor-made according to the customer’s needs. We are a U.S. company registered in Wilmington City in Delaware.

Camellia also has a branch in New York that provides full jewelry services. Most of the production is carried out in Israel and 95% of our customers are located in the United States.

We operate as a U.S.-based company with a service branch in New York, offering jewelry services such as sizing and repairs. While we don’t have a physical storefront, our online platform facilitates seamless interactions. The majority of our production takes place in Israel, and it’s worth noting that 95% of our clientele is based in the United States. This extensive experience allows us to cater effectively to the preferences and needs of the U.S. market.

Certainly, every ring is crafted based on the specific order received from the customer. We do not pre-make any orders; each piece is created upon request.

Absolutely! We have a highly experienced gemologist named Peleg, who has been a crucial part of our company for many years. Peleg is not only a gemologist but also one of the company’s owners, playing an integral role in our work and production processes.

Yes. The setting can be purchased separately.

If the desired setting is not available in the website store, you can get in touch with our sales staff to create a custom setting based on the customer’s specifications.

Camellia Jewelry is providing 14K white gold, 14K rose gold, and 14K yellow gold as standard options for most styles. Additionally, we offer the choice of 18K white gold, 18K yellow gold, and 18K rose gold.

Yes! If you’re interested in viewing our rings from different angles or would like to see multiple rings together, we can provide additional images. Feel free to reach out to us at +1 646-693-8692, and we’ll be happy to assist you.

Absolutely. If there is a product that can be paired with the one you’ve already selected to form a set, our sales team will ensure you are directed to the appropriate product. In the event that such a product doesn’t currently exist, you have the option to request the production of a compatible item to create a set.

Absolutely! Rest assured, you will receive a certificate for your natural diamond, and this certificate will be provided by the International Gemological Laboratories (IGL).

In diamonds, “cut” refers to the quality of shaping, faceting, and finishing, impacting brilliance and visual appeal. Grades range from Excellent to Poor based on proportions and symmetry.

In diamonds, “color” indicates the presence of tint or hue on a scale from D (colorless) to Z (light yellow or brown). Less color generally enhances a diamond’s value.

In diamonds, “clarity” assesses the presence of imperfections, graded on a scale from Flawless to Included. Higher clarity levels signify fewer and less noticeable imperfections, impacting a diamond’s rarity and value.

Camellia Jewelry provides an extensive selection of diamonds and gemstones, encompassing various types from natural diamonds to gemstones like rubies, emeralds and more.

If a specific diamond or gemstone is not available on the website, customers can reach out to our sales staff to initiate a special order.

Certainly, Camellia Jewelry presents a diverse range of color-enhanced diamonds, including options like blue diamonds, black diamonds, pink diamonds, and more.

Camellia Jewelry presents a broad array of exquisite lab-grown diamonds, sharing identical physical, optical, and chemical traits with our natural diamonds.

Lab-grown diamonds and natural diamonds share identical optical and chemical compositions. They exhibit the same sparkle, with the primary distinction lying in their origin.

Indeed, lab-grown diamonds possess identical physical, chemical, and optical attributes to natural diamonds, including the same fire, scintillation, and sparkle. They are authentic diamonds. Lab-grown diamonds are exceptionally challenging to distinguish from natural diamonds without the aid of specialized equipment or expertise; they appear virtually indistinguishable to the naked eye.

Scientists commence the diamond creation process by utilizing a diamond seed—a minute sliver of chemicals. They then expose it to controlled temperatures and pressures, replicating the conditions conducive to natural diamond formation beneath the Earth’s surface. The growth is facilitated with the assistance of a carbon coating, fostering the crystallization of the diamond as it evolves.

There is no inherent difference in quality; both lab-grown and natural diamonds are available in a spectrum of qualities. For instance, while one diamond may excel in color, another may stand out in clarity – these attributes are not tied to the diamond’s origin.

We offer a variety of secure payment options, including:

• Credit Cards: Visa, MasterCard, American Express, and Discover
• PayPal: Fast and secure checkout with PayPal
• Installment Payments: Flexible payment plans through SplitIt
• Cryptocurrency Payments: We accept crypto payments via NowPayments

If you have any questions about payment options, feel free to contact our support team for assistance!

At Camellia Jewelry, we take immense pride in the craftsmanship and quality of our jewelry. Each piece is carefully handcrafted and undergoes a rigorous inspection before shipment to ensure it meets our highest standards. As part of our dedication to excellence, we are proud to offer a lifetime warranty that covers all manufacturing defects—demonstrating our ongoing commitment to your satisfaction.

If you experience any issue related to a manufacturing fault, we encourage you to contact us as soon as possible. Our team will promptly examine your piece and determine the appropriate course of action. Should a repair fall outside the scope of this warranty, we will provide a transparent price quote for your review and approval.

Please note: Any repairs or alterations performed by a third party (other than Camellia Jewelry) will void this warranty, unless expressly authorized by our team in writing.

While we stand behind the integrity of our work, this warranty does not cover general wear and tear, accidental damage, loss of stones, or issues caused by exposure to chemicals such as chlorine, household cleaners, or harsh substances. Improper use or extended wear under harsh conditions may also affect warranty eligibility.

The Company reserves the right to cancel a purchase at any time, by giving notice to the client via electronic mail and refunding the client.

For the avoidance of doubt, it is not allowed to return a product not in its original package or that has already been used. Damaged items cannot be exchanged.

In case of returning a product, a refund will be granted to the client, excluding the delivery fee and any tax, those will not be refunded and the responsibility for returning the product to the Company rests with the client.

We deeply value the trust you place in us and are always here to ensure your jewelry remains as beautiful as the day you received it.
For any assistance or warranty inquiries, please feel free to contact us.

Thank you for choosing Camellia Jewelry—where every piece reflects a promise of elegance, durability, and exceptional service.

Of course you can.
You can purchase everything from engagement rings to loose diamonds using our secured checkout.

If you require help in placing your order, we offer virtual appointments with one of our specialists without charge.

Also feel free to contact us at +1 646-693-8692 .

At the moment, Affirm is exclusively available on our website. When you schedule an appointment, we can aid you in completing your purchase and guide you through the Affirm application procedure.

Your package will be delivered in discreet packaging, concealing its contents. For orders within the country, Camellia Jewelry won’t be referenced on the package. We also provide the option to have your order shipped to your workplace, a designated FedEx location for convenient pickup, or any specified location of your choice. Feel free to inform us of any special requirements to ensure the secrecy of your Camellia Jewelry order.

Camellia Jewelry offers swift and complimentary shipping to all destinations for FREE.

Absolutely! We offer a free return window of 30 days from the date of purchase. If you’re not completely satisfied, you can return your item for a full refund or exchange, no questions asked. Please ensure the item is in its original condition. For more details, check out our Return & Refund Policy or contact our support team—we’re happy to help!

Certainly, we do. We furnish an in-house professional Certificate of Authenticity/Appraisal with each jewel we offer. This report encompasses a comprehensive description of the jewel, specifying the quality of materials, grades, etc., accompanied by an image and the retail replacement value for insurance purposes. This certificate will be included along with the ring in the package you receive.

Thanks to the Trade Agreement between the United States and Israel, most U.S. customers enjoy tax-free imports on jewelry. However, if you’re located in one of the following states, please note that state sales tax may apply to your online purchase:

Arizona
Florida
Illinois
Michigan
New Jersey
North Carolina
Pennsylvania
Virginia
Washington

These states currently participate in programs requiring the collection of sales tax on international online purchases. If you’re unsure about the exact rate or have questions, we recommend contacting your local FedEx branch for clarification.

For Non-U.S. Buyers:
Based on our experience, most countries outside the U.S. apply customs duties or import taxes on jewelry shipments. These fees are the buyer’s responsibility, and they vary by country. To avoid any unexpected charges, we advise checking with your local FedEx office regarding your country’s import regulations before placing your order.

For Buyers in Israel:
All local orders within Israel are subject to 18% VAT, which will be added to the final purchase amount.

We offer our rings in ring sizes 3.5-9.5 US for women’s and 6-12.5 US for men’s, no extra charge.

For more rings size please contact us.

Don’t know your finger size? please contact us and we’ll send you a sizer kit to your home.

The Free Resize Policy remains valid for a duration of 180 days starting from the date of product receipt.

Within this timeframe, customers are eligible for a single complimentary size replacement in the event of sizing issues with their purchased products.

Our professional jewelry designers will take your ideas, sketches and images and work together with you to create a design concept. As a custom jeweler, we allow you a much higher degree of freedom to craft a truly unique handmade piece. We welcome you to discuss design ideas, options, budget, with our jewelry consultant – your custom experience is starting now.